ABSTRACT
This study attempts to identify the roles of different coping strategies (pivoting and persevering) and entrepreneurial orientation that could interact and affect SMEs' financial performance in the context of a sudden and pervasive external crisis. For this purpose, we applied asymmetric configurational theorizing and methods. The fuzzy-set qualitative comparative analysis was applied to a dataset combining survey results and financial reports of 201 Finnish SMEs. Our analysis showed that, as a response to the COVID-19 crisis, it was more common to apply pivoting than the perseverance strategy. Entrepreneurial orientation was positively related to pivoting, growth, and subjective performance but not related to profitability. Firms that had faced more problems tended to apply the perseverance strategy, and their financial performance was weaker. We also found combinations of factors that led to poor performance as non-entrepreneurial firms that faced major problems consistently performed poorly despite the coping strategies employed. In conclusion, we argue that different types of coping strategies are powerful and effective in different intensities of crises experienced by SMEs, but it is critical to match the correct coping strategy with the firm's strategic orientation. © 2023, The Author(s).
ABSTRACT
While positive psychological capital (PsyCap) is a significant antecedent of favorable work outcomes, it is unclear whether this is true for global employees during an exogenous shock. Applying conservation of resources theory, we found that, under conditions of crisis-induced role novelty, global employees leveraged PsyCap to follow a resource-gain route to job satisfaction, whereas their ability to mitigate resource loss was limited. We differentiate among global employees, finding that role novelty compensated for lower PsyCap in motivating job engagement for those with higher travel obligations. Our results stress the importance of PsyCap in international human resource management scholarship and practice. © 2023
ABSTRACT
Purpose: Augmented reality (AR) is an emergent technology that has been impacting and beneficial to various industries. This is especially the case in the tourism industry since the COVID-19 crisis. To enable and enhance the museum experience, AR technology can be used as a tool to manage visitors' experiences and adapt to the digital transformation of industries. This research work aims to explore the acceptance of museum visitors for the adoption of this technology. For this purpose, the technology acceptance model (TAM) is used as the research lens. Design/methodology/approach: The authors collected 316 responses from a survey handed out to prior visitors of immersive exhibitions shown via AR at the Atelier des Lumières in Paris and analyzed them through a structural equation model approach. Findings: The study's findings explain the behavior of visitors when attending immersive exhibitions according to the TAM and highlight two new constructs that need to be considered when using the TAM with AR technology: user satisfaction and social mimetism. Originality/value: The study's findings support that implementing AR technology in the museum industry provides great opportunities for the tourism industry to recover from the economic crisis that followed from the COVID-19 health crisis. The authors identified new thriving concepts in the 21st century with the rise of social media, such as social mimetism, that propels visitors to have a positive attitude and intention to attend immersive exhibitions. © 2023, Emerald Publishing Limited.
ABSTRACT
These are constantly changing times for the tourism industry. The COVID-19 pandemic and accompanying negative economic effects significantly impacted customer behavior and accelerated the need for companies to innovate. Business model innovation (BMI) is ideal for overcome these challenges by innovating the very core of the firm. However, siloed BMI thinking is insufficient: firms need a more holistic approach. We expand the current understanding of business model innovation by proposing a framework that integrates relevant dimensions (change impulses and business model configurations), context factors (service newness and degree of change or destination characteristics), and the outcomes of BMI initiatives into a comprehensive model for the tourism industry context. With our work, we want to guide future research and expand the currently unbalanced, heterogeneous picture of BMI in service industries. © 2022 Informa UK Limited, trading as Taylor & Francis Group.
ABSTRACT
Multinational enterprises' (MNEs') workforce is made up of people from diverse backgrounds and different locations around the globe. The cross-border transfer of knowledge, skills, and best practices among MNE employees is important to maintain global standards and competitiveness. In the post-COVID-19 period, there is a greater need to exchange knowledge in the changing business environment. The purpose of this study is to examine the issues related to MNEs' global talent management, post-COVID-19. The study investigates the use of enterprise social networking applications for better knowledge exchange and tries to understand the moderating role of senior leadership team support in facilitating the usage of enterprise social networks for cross-border collaboration and talent management. After reviewing the literature and relevant theories, we developed a conceptual model, which is then validated using the SEM technique with 347 respondents from 12 MNEs. The study reveals the importance of using enterprise social networks for cross-border knowledge exchange in the post-COVID-19 period. © 2021 Wiley Periodicals LLC.
ABSTRACT
We examine how individual characteristics of employees such as digital self-efficacy, workforce agility, innovativeness, and commitment to change influence technological readiness in different stages of a crisis, i.e., before a crisis and during a crisis. We carried out a fuzzy set qualitative comparative analysis (fsQCA) on data from 2892 employees representing companies across several sectors and countries. Our results show that specific characteristics of employees can be beneficial for reaching technological readiness in organisations before a crisis and during a crisis. Our results, e.g., show that digital self-efficacy has a differential impact on technological readiness prior to a crisis and during a crisis while workforce agility is essential for both phases.
ABSTRACT
The world is shaken by global crises that have severe implications for firms and their management. But what is characteristic of a global crisis, and why do firms and their managers often fail to deal proactively and strategically with coping strategies for crises. This introductory paper explains the characteristics of crises and important underlying management behavior. These behaviors are most important to understand because they might escalate or reduce the effects of a global crisis in firms. We also explain the challenges associated with emphasizing the local effects of crises while ignoring or downplaying their global effects. Finally, we present the papers in this special issue that provide specific answers that can help to deal with aspects of a global crisis.
ABSTRACT
Purpose This study assesses the capability of artificial intelligence integrated customer relationship management (AI-CRM) technology for sustaining family businesses in times of crisis, such as the COVID-19 pandemic. The study also investigates the moderating role of strategic intent in sustaining family businesses in times of crisis. Design/methodology/approach The authors used dynamic capability view theory and related literature on family business and technology adoption to develop a conceptual model. This model has been validated using the structural equation modeling technique considering 332 usable responses from people of India involved in family businesses and technology adoption. The study also uses multigroup analysis to examine the moderating role of strategic intent. Findings The study finds that adoption of AI-CRM technology significantly and positively impacts dynamic capabilities of the family businesses, such as sensing, seizing and transforming capabilities, which in turn positively and significantly influences their sustainability during crises. The study also highlights the significant moderating impact of strategic intent for sustaining family business firms in uncertain times. Practical implications This study has highlighted the importance for family businesses to adopt AI-CRM technology and its influence on their dynamic capabilities. The study also provides important inputs to the management of family businesses regarding adoption of new technologies and their significance during crises. The study also documents that strategic intent could help family businesses to survive during such times. The study is conducted in India and thus cannot be generalized. Originality/value This study table is unique in that it investigates the influence of AI-CRM technology and the moderating role of strategic intent on family business sustainability in times of crisis. Moreover, the proposed theoretical model is a unique model with explanative power of 71%.
ABSTRACT
Multinational enterprises' (MNEs') workforce is made up of people from diverse backgrounds and different locations around the globe. The cross-border transfer of knowledge, skills, and best practices among MNE employees is important to maintain global standards and competitiveness. In the post-COVID-19 period, there is a greater need to exchange knowledge in the changing business environment. The purpose of this study is to examine the issues related to MN Es' global talent management, post-COVID-19. The study investigates the use of enterprise social networking applications for better knowledge exchange and tries to understand the moderating role of senior leadership team support in facilitating the usage of enterprise social networks for cross-border collaboration and talent management. After reviewing the literature and relevant theories, we developed a conceptual model, which is then validated using the SEM technique with 347 respondents from 12 MNEs. The study reveals the importance of using enterprise social networks for cross-border knowledge exchange in the post-COVID-19 period.
ABSTRACT
BACKGROUND: Virginia Commonwealth University developed a Transitional Remote Patient Monitoring (tRPM) program in April 2020 with the goal of leveraging remote patient monitoring technology alongside enhanced care coordination support to improve transitions of care. METHODS: Patients deemed to be at high risk of readmission are referred to the tRPM program and provided a cellular-enabled tablet along with a Bluetooth-enabled pulse oximeter, blood pressure cuff and thermometer prior to discharge. Vital signs are monitored over a 16-day period post-discharge by nursing staff based in VCU's Continuum Integration Center (CIC). CIC nurses are in close communication with tRPM patients and receive real time alerts if vital signs fall outside of individualized parameters. Patients typically participate in virtual transitional care visits with a tRPM provider and are also invited to participate in a virtual Advance Care Planning session. CIC staff also provide care coordination and social work support. Thirtyday hospital readmission rates and length of stay for tRPM graduates were examined and compared to a group of patients with similar diagnoses and LACE scores. Telephone surveys were conducted to gauge patient satisfaction. RESULTS: From April to December 2020, 357 patients were enrolled in VCU's tRPM program. Approximately one third of these patients were COVID positive. Patients enrolled in tRPM over this period had an average LACE score of 11.5 and average age of 58.8. The top three diagnosis-related groups (DRGs) for patients enrolled in tRPM were sepsis, congestive heart failure and respiratory infections. Patients assigned to these top three DRGs who were enrolled in tRPM had a 24.6% reduction in 30-day readmissions and a 12.9% reduction in hospital length of stay when compared to patients assigned to these DRGs with similar LACE scores. 97.5% of surveyed tRPM participants reported they were satisfied with the telemedicine device and its use during their evaluation. CONCLUSIONS: VCU's tRPM program has demonstrated that telehealth and remote patient monitoring technology can be harnessed in conjunction with enhanced care coordination support to improve transitions of care, reduce length of stay and hospital readmissions.
ABSTRACT
With the outbreak of COVID-19, contact tracing is becoming a used intervention to control the spread of this highly infectious disease. This article explores an individual's intention to adopt COVID-19 digital contact tracing (DCT) apps. A conceptual framework developed for this article combines the procedural fairness theory, dual calculus theory, protection motivation theory, theory of planned behavior, and Hofstede's cultural dimension theory. The study adopts a quantitative approach collecting data from 714 respondents using a random sampling technique. The proposed model is tested using structural equation modeling. Empirical results found that the perceived effectiveness of privacy policy negatively influenced privacy concerns, whereas perceived vulnerability had a positive influence. Expected personal and community-related outcomes of sharing information positively influenced attitudes toward DCT apps, while privacy concerns had a negative effect. The intention to adopt DCT apps were positively influenced by attitude, subjective norms, and privacy self-efficacy. This article is the first to empirically test the adoption of DCT apps of the COVID-19 pandemic and contributes both theoretically and practically toward understanding factors influencing its widespread adoption. IEEE